Canadian Pharmacists Association
Canadian Pharmacists Association

Wellness Toolkit

Resources to support pharmacy professionals.

 

In this toolkit you will find resources developed or complied by CPhA and the Pharmacy Wellness Task Force to support the mental health and wellness of pharmacy professionals. This is a dynamic toolkit and new resources will be added regularly. 
 


No tolerance for aggressive behavior posters

According to our 2023 mental health survey, 37% of working pharmacy professionals experience abuse or harassment from patients at least weekly and 19% report that it happens daily. CPhA has created 2 printable posters that you can display in your pharmacy as a visual reminder that aggressive behaviour is not tolerated and that your pharmacy team is here to help.

Harassment Poster 1 EN colour

English Poster 1
(colour | black & white)

Harassment Poster 2 EN colour

English Poster 2
(colour | black & white)

Resource Round-up: Mental Health 

Resource Roundup Icon

CPhA’s Resource Round-up series gathers resources and practice tools on important health topics to help you in your practice. Our Mental Health edition includes a number of helpful resources from CPhA and others.

 

Resources from the Health Worker Burnout Toolkit 

The Canadian Health Workforce Network has partnered with health professional and leadership organizations, including CPhA, to promote the Health Worker Burnout Toolkit, an extensive catalogue of 140 wellness interventions.  

CPhA's Pharmacy Wellness Task Force is curating a selection of these evidence-based resources to support wellness within the pharmacy profession.

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Below you will find the first two curated selections of resources for pharmacy professionals and pharmacy teams. This selection will be expanded to include resources relevant to organizations and system leadership.

  • Resources for individualsResources that can be explored by pharmacy professionals working in any practice setting to design their own approach for responding to their daily realities of professional and personal life.
  • Resources for pharmacy teams: Resources that can be explored by pharmacy teams to improve team dynamics, practice environments or other challenges to wellbeing.
 

Resources for individuals

Pharmacy professionals working in any practice setting can sample the resources listed here to design their own approach for responding to their daily realities of professional and personal life. These resources are intended to be helpful but depending on your capacity for information, could also overwhelm. Please consider the best time and place to engage in exploration and limit your exploration to what serves you best. 

Mindfulness sessions for HCPs

Instilling calm and maintaining mental well-being

Pause, Reset and Nourish Toolkit (PRN)

Managing stress and maintaining mental well-being

Mental Health at Work: Being anti-racist in the workplace

Addressing discrimination and racism in the workplace

 

Mindfulness sessions for HCPs
Pause 4 Providers

Helps with: Instilling calm and maintaining mental well-being
Audience: Pharmacy professionals in any practice setting

This small library of short mindfulness videos may be just the thing to help you make it through the day or to rest your mind. These sessions are led by health professionals for health professionals. The live sessions have been discontinued so if this type of activity is of interest, try finding a local in-person or virtual mindfulness/meditation group to continue your own mindfulness practice.

Watch the videos

Pause, Reset and Nourish Toolkit (PRN)
Hamilton Health Sciences

Helps with: Managing stress and maintaining mental well-being
Audience: Pharmacy professionals in any practice setting

The Pause, Reset and Nourish Toolkit was developed as one part in a series of programs designed by the Hamilton Health Sciences to support their staff during and beyond the pandemic. The toolkit contains a myriad of multimedia, instructions and strategies that pharmacy professionals may find effective in maintaining their mental health. 

Explore the resource

Psychosocial Factors: Workload Management
Mental Health Commission of Canada

Helps with: Managing your workload
Audience: Pharmacy professionals in any practice setting

This short video is one of about a dozen more on topics relating to psychological health and safety in the workplace courtesy of the Mental Health Commission of Canada's video series 13 Factors: Addressing Mental Health in the Workplace. The video about workload management is particularly relevant for community pharmacists.

Watch the video

Mental Health at Work: Being anti-racist in the workplace
Mental Health at Work Leadership Council (UK)

Helps with: Addressing discrimination and racism in the workplace
Audience: Pharmacy professionals in any practice setting

This toolkit provides guidance on how to address discrimination and racism in the workplace. The toolkit has various resources to choose from including videos, articles, and playlists.

Explore the resource


Resources for pharmacy teams

Teams with knowledge, skills and attitudes about wellness and psychological safety can cultivate an enjoyable and collaborative work environment. Would your team consider formalising the pursuit of wellness and psychologic safety? Placing a recurring item on your team's regularly scheduled meeting agenda, gaining team members’ consensus on direction and experimenting with some of the resources from within this section could improve team dynamics, practice environment or address other challenges to wellbeing. There is evidence to suggest having team members who 'have your back' is key to a positive work experience. Teams that successfully undertake changes to achieve engagement and wellbeing also have been shown to provide quality patient care.

#2022 Healthcare Workforce Rescue Package

Building resiliency and protecting the well-being of your team

Sample Script for Approaching Distressed Pharmacy Professionals

Approaching a team member who seems distressed

Returning to the Workplace-Resiliency Training for Managers

Addressing employee and team well-being and resiliency

 

#2022 Healthcare Workforce Rescue Package
ALL IN: WellBeing First for Healthcare

Helps with: Building resiliency and protecting the well-being of your team
Audience: Managers and people leaders

This American website includes resources such as "Getting Rid of Stupid Stuff" – a concept pharmacy teams will find particularly relevant given the intensity of technology usage in pharmacies. Further ideas, resources and stories related to mental health and well-being from the front lines of US healthcare are shared in this “Rescue Package.”

How to use it: Consider prioritizing the 'stupid stuff' for elimination or adjustment and determine the facilitators and barriers for achievement. Remember, a few changes is still progress! Share with the team any stories and ideas that particularly resonate with you to build resiliency and promote well-being.

Explore the resource

Sample Script for Approaching Distressed Pharmacy Professionals 
Adapted from the American Medical Association’s Sample Script for Approaching a Distressed Physician  

Helps with: Approaching a team member who seems distressed
Audience: Managers and people leaders

Knowing what to say to a colleague experiencing distress can be critically important, providing a sense of camaraderie and that someone 'has their back'. Keep a few of the statements in this document at hand just in case. Thank you to the American Medical Association’s Ed Hub for the original version.

How to use it: Use the sample script if one of your team members seems distressed. If you are distressed, reach out to someone who can listen and help.

Download sample script

Returning to the Workplace-Resiliency Training for Managers
Family Services Employee Assistance Program

Helps with: Addressing employee and team well-being and resiliency
Audience: Managers and people leaders

This 'Resiliency Toolkit' is designed for all teams (not just health-care/pharmacy teams). It has some well-presented information, strategies, graphics and forms that managers and staff can use to improve wellness and resiliency in the team.

How to use it: This toolkit includes various resources on talking with employees or colleagues about burnout, mental health, grief, loss, trauma, stress management, self-care and resiliency. This resource is detailed and can be overwhelming, so use the table of contents in the document as needed to skip to the section that can help your team best.

Explore the resource

Coming Next:

  • Organizations: Resources that can be explored by organizations, such as corporate entities, hospitals, health regions, etc.
  • System leadership: System-level resources that can be explored by leaders such as CEOs, policymakers, accreditors, boards and councils that set national and provincial policy, programming and quality monitoring.