Canadian Pharmacists Association
Canadian Pharmacists Association

Practice Development Webinars

Our practice development webinars cover a wide range of practice, clinical, policy and therapeutic topics. Webinar resources include video recordings, slide decks, practice tools and assessment quizzes (for accredited recordings). Sessions in our other webinar series can be accessed via our Webinars webpage.

Practice Development Webinar Recordings

Safer opioid supply: Spotlight on the vital role of pharmacists in harm reduction programs

(March 2, 2022)



Watch Full Webinar

The opioid crisis is an ongoing and devastating issue across Canada, and pharmacists have a vital role to play in reducing the harm associated with drug and substance use to individuals, families and communities. A safer opioid supply (SOS) program is one type of harm reduction strategy that supports people who use drugs by providing access to regulated substances from a legal source rather than toxic versions from illicit markets, thereby minimizing risks of overdose and death. This webinar begins with a live discussion with the Honourable Carolyn Bennett, Minister of Mental Health & Addictions and Associate Minister of Health, on the federal government's approach to harm reduction and the important role that pharmacists play in supporting people who use drugs. Following the Minister's remarks, our panel of experts examined and discuss SOS and other harm reduction strategies, explored issues around stigma and equity of access, and focused on the pharmacist’s role as an advocate for patients with addiction.

Opening remarks:

  • The Hon. Carolyn Bennett, MD; Minister of Mental Health and Addictions & Associate Minister of Health

Featured panellists:

  • Craig Plain, BSc (Pharm), RPh; Pharmacy Manager/Owner, Juniper Pharmacy (Kelowna, BC)
  • Maria Zhang, BSc(Pharm), MSc., PharmD; Clinician Educator, Centre for Addiction and Mental Health & Leslie Dan Faculty of Pharmacy, University of Toronto
  • Michael A. Beazely, BSP, PhD; Associate Professor, School of Pharmacy, University of Waterloo


  • Danielle Paes, PharmD, RPh; Chief Pharmacist Officer, CPhA

Additional resources:

Watched the recording? Please complete our webinar evaluation.

From zero to hero: Creative strategies for conflict resolution (Feb 9, 2022)



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In today’s busy pharmacy environment, especially with the added pressures of the ongoing COVID-19 pandemic, conflict is unavoidable and can be a significant stressor for pharmacy teams. Inevitably, pharmacists will find themselves in conflict situations and often have to act as mediators between staff members, with patients or with prescribers. While managing and resolving conflict can be uncomfortable and daunting, pharmacists and leaders need to be prepared to deal with these issues effectively and professionally. Using case examples, this session will provide participants with practical tips and skills that can be used in real life situations, from de-escalating confrontations, to dealing with difficult discussions with others and more.

Featured panellists:

  • Afsana Gibson-Chowdhury, Q.Med, Ontario; Mediator, Lawyer, Adjudicator; Founder, Gibson Chowdhury
  • Karen Agro, BScPhm, PharmD, MSc; Director, Agro Health Associates Inc.; Keynote performer, speaker & workshop facilitator
  • Kyro Maseh, R.Ph.; Full-time pharmacist & founder; Lawlor Pharmacy; Public speaker & mentor

Additional resources:

Watched the recording? Please complete our webinar evaluation.

When time is short: Motivational interviewing for improving adherence and outcomes (Nov 23, 2021)



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The rate of nonadherence to medication regimens has not changed in 40 years and is a multi-billion-dollar problem. This session will briefly describe a new approach to motivational interviewing (MI)—an evidence-based approach to improving treatment adherence by looking at patient health behaviors and outcomes. Case studies are used to demonstrate the effectiveness of MI skills in time-limited environments, such as community pharmacy practice.


  • Bruce A. Berger, PhD, FAPhA , President, Berger Consulting, LLC and Professor Emeritus, Auburn University

Additional resources:

  • Download slide deck
  • Discount on full program: Comprehensive Motivational Interviewing for Health Care Professionals (ComMIt) – 8hr e-training program
    • Visit the ComMIt website
    • Scroll and select "Registration - Canada" on the left menu
    • Add the course to your cart and enter CPHA2021 in the discount code field to save $45 USD
    • Complete the program within 3 months after registration

The community pharmacy as a health hub (May 27, 2021)



Watch Full Webinar

Community pharmacies are uniquely positioned to function as health hubs, entry points for patients who need advice, advocacy, assessments and triaging. This is more important than ever in rural communities, where the local community pharmacist might be the only health-care provider available. Join us to hear pharmacists from across Canada share their innovative practice models that combine education, advice and health-system navigation into patient care.

Featured panellists:

  • Stephanie Burden RPh, BScPharm, PharmD (candidate) Pharmacist & Owner, Complete Care Pharmasave
  • Caitlin McGrath, BSP, RPh Store Operator, Tellier Pharmacy - Rubicon Pharmacies
  • Taranom Movahedi, BSc, PharmD, RPh Clinical Pharmacist, Whole Health Pharmacy

Additional resources:

2020 Pharmacist counselling for medical abortion: Using the Pharmacist Checklist and Resource Guide (August 27, 2020)

Accredited for 1.25 CEUs under CCCEP file 8002-2020-3089-I-P; expires August 27, 2023

Evidence Based Medicine Through an Indigenous Lens (January 23, 2020)

Accredited for 1.0 CEUs under CCCEP file 8002-2021-3351-I-P, expires January 25, 2023

Resilience: A primer for pharmacists (December 19, 2019)

Therapeutic nutrition: An emerging model for interdisciplinary collaboration (November 21, 2019)

Fostering a culture of safety in community pharmacy: A cross-country check-in (October 28, 2019)

My heart will go on? A live debate on using statins and aggressive BP control to reduce CV risk in older adults (October 7, 2019)

Pharmacists as Opioid Stewards: An evidence-based framework for helping patients using opioids for chronic pain (September 10, 2019)

Smashing stigma: LGBT2SQ engagement in pharmacy practice (August 23, 2019)

Non-prescription treatment of gastroesophageal reflux disease (GERD): How effective are the options? (June 21, 2019)

Pharmacists as antimicrobial stewards: Fighting resistance needs your assistance (April 23, 2019)

An interprofessional approach to treating patients with opioid use disorder
Part 1 and Part 2 (March 22 & 29, 2019)



Prevention and management of diabetes: What is new and exciting in the 2018 Clinical Practice Guidelines (February 23, 2019)

Slides used with permission from Diabetes Canada for not-for-profit education. Visit for more information.

Partnering with patients in medication safety (May 9, 2018)

Other Tools:

Prevention and management of statin-associated myopathy: A practical approach for pharmacists (April 26, 2018)

Pharmacists – An integral member of the diabetes care team (December 5, 2018)

Non-prescription therapies for fever and pain management in children (November 28, 2018)



With a little help from my friends: The role of non-statin therapy in the management of dyslipidemia (January 25, 2018)