Canadian Pharmacists Association
Canadian Pharmacists Association
Idea Dialogues

The IDEA Dialogues is a series of empowerment panels and sessions designed to explore Inclusion, Diversity, Equity and Accessibility (IDEA) within the profession of pharmacy and to give a voice to those who need to be heard.


In these sessions, panellists will be sharing personal stories and experiences. In order for CPhA to be able to maintain a platform where people feel free to share their stories and views, we ask for your kindness and respect towards our panel members. Please do not use, reproduce or copy this content without the expressed authorization of CPhA.

Signs of support: Navigating deaf and hard of hearing culture in pharmacy practice

Presenter: Dr. Ashley R. Walker, PharmD

Dr. Walker is a deaf pharmacist and advocate for the deaf and hard of hearing community. In this series of 3 videos, Dr. Walker provides you with tools, information and resources to help you better understand and meet the needs of this unique community.

American Sign Language


In this video, Dr. Walker covers the history of sign language, differences between sign English and American Sign Language, and some practical signs to use in your pharmacy.

Do’s and Don’ts – Deaf and Hard of Hearing Etiquette


Understanding needs and experiences is an important step in supporting the deaf and hard of hearing community. In this video, Dr. Walker covers appropriate terminology and practical ways to improve on the experience you can offer in your pharmacy.

All About Resources


This video highlights various resources available to you, from technology you could use in your pharmacy to organizations offering support to the deaf and hard of hearing community.

Understanding the Indigenous experience from both sides of the pharmacy counter (June 19, 2023)


Watch Full Webinar

Health disparities, system inequality and racism are challenges that Indigenous patients and Indigenous pharmacy professionals continue to experience on a daily basis in Canada. With the knowledge of the clinical value of safe spaces for Indigenous patients, addressing these factors is a critical aspect in improving health outcomes. In this session, you’ll hear from a panel of Indigenous pharmacy professionals as they discuss their experiences within the pharmacy community, the role that pharmacists can play in understanding and addressing health disparities facing Indigenous patients and communities and how we can better provide culturally safe, inclusive care.

Audio Recording


  • Amy Lamb, BSP
    Chief Executive Officer, Indigenous Pharmacy Professionals of Canada


  • Panellist: Jaris Swidrovich, BSP, PharmD, PhD( c), AAHIVP
    Assistant Professor, Leslie Dan Faculty of Pharmacy, University of Toronto
    Chair, Indigenous Pharmacy Professionals of Canada
  • Panellist: Andrea Brewer, BSP, ACPR, CDE
    Consultant Pharmacist, Right as Rain Consulting
  • Panellist: Kierra FineDay, BSP
    NIHB Navigator/Investigator II, Federation of Sovereign Indigenous Nation