Pharmacy Disruptors 2030

Summit speakers

Learn more about the health-care leaders participating in the Summit as moderators and panellists.

Opening remarks

• Annette Robinson, CPhA

The Future Value of Professions in an AI World:  Lessons from Across Industries

• Glen Doucet, CPhA
• Nick Neuheimer, Canadian Association of Radiologists  
• Jeff Nagge, University of Waterloo 
• Joshua Liu, Seamless MD 
• Colin Lachance, LawQi  

Integrating AI into Pharmacy Workflows:  Opportunities for Better Patient Outcomes

• Heidi Wittke, Rexall
• Nick Hui, MedMe Health 
• Micheal Do, MedEssist 
• Faddy Morgan, PharmaGuide 

Modernizing Oversight: Regulatory Perspectives on Automation, AI and Virtual Care

• Geneviève Pelletier, Association québécoise des pharmaciens propriétaires 
• Monty Stanowich, Alberta College of Pharmacy 
• Susan James, Ontario College of Pharmacists 

From Patients to Consumers: The Expectation Shift in Health Care

• Eddie Sheppard, Abacus Data 

The Evolving Patient: From Consumer Expectations to Click-and-Collect Care

• Christy Cheung, RPh and Startup Advisor
• James Lee, Jones Healthcare Group 
• Raj Gulia, PocketPills 
• Uchenwa Genus, McKesson 

The PBM Wake-up Call: Avoiding the U.S. Pitfalls, Learning from Successes

• Bruce Winston, Neighbourly Pharmacy 
• Antonio Ciaccia, 3Axis Advisors 
• Joelle Walker, CPhA

Opening remarks

Annette Robinson
Chair, Canadian Pharmacists Association

Annette Robinson was elected CPhA Chair in 2024 and represents the British Columbia Pharmacy Association (BCPhA) on the CPhA Board of Directors. Elected to the Board in 2018, Annette has worked in Community Pharmacy as a CDE and Insulin Pump Trainer and has been recognized for embracing expanded scope by receiving the Rexall Clinical Services Award (2011) and the Nycomed Magnum Opus Award (2010). She has been involved in a variety of important initiatives, including BCPhA’s Working Groups on Diabetes, Pharmacist Immunization and MAiD, and was a former appointee as CPhA’s Diabetes Champion for BC. She has served as a member of the NPAC Caucus for BC and the Chain Drug Association of BC, as well as the College of Pharmacists’ Disciplinary Committee. Annette has been a community pharmacist for 34 years and is committed to being a strong and understanding voice for the profession of pharmacy, advocating for expanded scope and practice change.

The Future Value of Professions in an AI World:  Lessons from Across Industries

Glen Doucet
CEO, Canadian Pharmacists Association

As CEO of the Canadian Pharmacists Association (CPhA), Glen Doucet is responsible for advancing CPhA, on behalf of its members and the profession, to become one of the most respected, influential and impactful associations in Canada.

Glen has more than 35 years’ expertise in association management, government relations and strategic communications. He is widely respected as a dynamic leader and an innovative strategist who can organize, direct and efficiently manage talent and resources to meet and exceed mission objectives.

Glen has served as the executive director of 3 national associations and on the senior management team for 2 other major national health non-governmental organizations. In these positions, he led diverse teams of professionals to effectively represent these associations with government, industry, media and the public.

With a passion for public service, politics and policy, Glen has also served as the vice chair of Hypertension Canada’s Board of Directors as well as a member of the Board of the Directors for the Canadian Skin Cancer Foundation. In addition, he has served as the national director and director of policy for a major federal political party. Through his work in politics and his professional life, Glen has built an extensive network of government, political and business contacts across the country.

Nick Neuheimer
CEO, Canadian Association of Radiologists  

Nick Neuheimer is the CEO of the Canadian Association of Radiologists, where he helps create the governance structures, policy foundations, and advocacy needed to amplify the clinical and technical integration of artificial intelligence in healthcare. 

With a professional background as an economist in both the U.S. and Canada, he brings a strategic lens to healthcare transformation and system sustainability. 

The CAR became the first national medical specialty society in Canada to define guidelines for the use of AI in healthcare. 

Nick supports radiologists in advancing safe, validated, and impactful AI tools, and regularly engages with Members of Parliament and senior federal officials to shape national policies that support innovation while safeguarding patient care. 

Jeff Nagge
Pharmacist and Associate Professor, University of Waterloo

Dr. Jeff Nagge is a pioneer in integrating generative AI technology into pharmacy education. He maintains an active clinical practice specializing in hypertension management and brings extensive expertise in cardiovascular therapeutics and anticoagulation. As a Clinical Associate Professor at the University of Waterloo School of Pharmacy, he leads innovative efforts to develop realistic, AI-powered clinical simulations that prepare pharmacists for their expanding roles in healthcare.

Dr. Nagge earned both his Bachelor of Pharmacy and Doctor of Pharmacy degrees from the University of Toronto and completed his pharmacy residency at McMaster University Medical Centre. His professional journey spans both acute and primary care settings, including significant clinical leadership experience as a Clinical Practice Leader at Toronto General Hospital before joining the University of Waterloo.

Today, he directs a referral-based hypertension clinic at the Centre for Family Medicine Family Health Team in Kitchener, Ontario, and serves as a clinical resource for complex anticoagulation cases. His commitment to advancing both pharmacy practice and education stems from his belief that technology-enhanced training creates more confident, capable clinicians ready to meet tomorrow's healthcare challenges.

Joshua Liu
CEO and Co-founder, Seamless MD  

Dr. Joshua Liu is a physician turned digital health entrepreneur, and co-founder/CEO of SeamlessMD – a health tech company enabling health systems to digitize patient care journeys with automated reminders, education and symptom monitoring - leading to improved patient outcomes and lower costs. An advocate for healthcare innovation, Dr. Liu has served as Chair of the Canadian Medical Association’s Joule Innovation Council and on the Advisory Group to the Office of the Chief Health Innovation Strategist for the Ontario Ministry of Health. Dr. Liu has received numerous honours, including being named Digital Health Executive of the Year by Digital Health Canada and one of Healthcare Innovation’s 40 Under 40. Dr. Liu holds a MD from the University of Toronto and a BSc from York University.

Colin Lachance
Founder and CEO, LawQi  

Colin Lachance supports legal organizations and associations of all kinds on their AI journey. As a consultant and speaker through PGYA Consulting, he provides education, insights and strategic guidance. And as CEO of LawQi (pronounced “Law-kee”), he designs, develops and delivers AI learning and training platforms for legal and other member-supported associations. Recent mandates include creating the AI Academy for the Ontario Bar Association while serving as its Innovator in Residence for 2024/2025.

Colin has actively contributed to the advancement of legal AI in Canada and beyond through founding roles in legal publisher Compass, the non-profit Legal Innovation Data Institute and legal AI startup Jurisage, as interim GM for North America of global legal publisher vLex; and through serving as CEO of the Canadian Legal Information Institute (CanLII) from 2011 to 2015. He has been named one of the “Top 25 Most Influential Lawyers” by Canadian Lawyer Magazine, a “Legal Rebel” by ABA Journal and was also named a member of the Fastcase 50 class of legal innovators and visionaries. He is a frequent writer and speaker on legal tech/information/innovation topics and is highly active in supporting the development of legal information and technology projects. Previous roles included senior legal, advocacy, marketing, and lobbying roles in the telecommunications industry. Called to the Alberta bar in 1998 and the Ontario bar in 2004, his practice environments were almost exclusively in-house. Inactive as a lawyer since 2017 (and voluntarily unlicensed since 2020), his confidence in AI as a boon to the legal profession saw him reclaim his Ontario license in February 2025 with plans to dip a toe into part-time legal practice.

Integrating AI into Pharmacy Workflows:  Opportunities for Better Patient Outcomes

Heidi Wittke
Senior Director, Professional Affairs & Pharmacy Partnerships, Rexall  

Heidi Wittke currently serves as Senior Director of Professional Affairs and Pharmacy Partnerships at Rexall, where she leads strategic initiatives to advance pharmacy practice, enhance patient care, and strengthen industry partnerships.  This role acts as a key liaison between Rexall and external stakeholders, including regulatory bodies, and professional associations, to influence policy and advance the professional role of pharmacists. 

Heidi previously held key leadership roles including Director of Specialty and Virtual Services, where she led national teams focused on the Specialty Patient Experience, and Director, Direct to Consumer, where she implemented the Last Mile delivery project and shaped the strategy behind Rexall Direct online pharmacy.  

With a strong foundation in long-term care during her time as Clinical Director & Privacy Officer at MediSystem, she has successfully developed and implemented clinical programs, fostered a culture of continuous improvement, and ensured regulatory and operational excellence across multi-provincial environments.  

Heidi is recognized for her collaborative leadership, strategic thinking, and passion for innovation that delivers meaningful impact to patients and healthcare organizations alike. 

Nick Hui
Co-founder and CTO, MedMe Health  

As CPO of MedMe Health, Nicholas Hui is the visionary behind the company’s product strategy and innovation. Driven by his passion for making a large-scale impact at the intersection of healthcare and technology, Nick co-founded MedMe Health on the belief that pharmacists, the most accessible healthcare professionals, are key to solving the challenges of rising healthcare costs, meeting the needs of an aging population, reactive care, and a strained workforce. Since MedMe's inception, Nick has architected configurable infrastructure both traditional and with AI to support 4,500+ pharmacy deployments, driven adoption across 70% of Canada’s enterprise pharmacy groups, and enabled MedMe to deliver over 25 million clinical services to date. 
 
Nick is recognized for his ability to translate system-level thinking into intuitive product experiences, build high-performing cross-functional teams, and deliver user-centered innovations. His multidisciplinary experience spans product engineering, system design, and operational strategy. Before MedMe, he held technical and operations roles at Tesla, Nestlé, and John Deere, contributing to high-performance manufacturing systems and global product lines. 
 
He is also an alumnus of two of North America’s most competitive entrepreneurship accelerators, Next36 and Y Combinator’s Winter 2021 cohort, where he gained national and international recognition for building scalable healthcare solutions. These experiences shaped his ability to operate with speed, adaptability, and clinical awareness in highly regulated environments. 
 
A recognized thought leader within the pharmacy technology industry, he frequently speaks on pharmacy trends, the shift from product-based to service-based revenue models, the role of AI and technology in the pharmacy practice, and strategies for launching services from head office to the ground level at national and international conferences. 

Micheal Do
Co-founder and CTO, MedEssist  

Michael is a pharmacist and University of Toronto alumni. He co-founded MedEssist after close to a decade working as a pharmacist and manager at an independent community pharmacy. Initially, Michael learned to code in high school. After years of experiencing workflow inefficiencies, mis-communication, and burn-out, Michael was determined to find a better way to practice.  

At MedEssist, he combines his pharmacy and software engineering experience to lead the product development and engineering teams. MedEssist is now composed of over a dozen healthcare professionals including other pharmacists that code or design features; as well as Nurses, and a Medical Doctor. This interdisciplinary team has a shared vision of enabling accessible healthcare through collaboration and technology at pharmacies everywhere. Michael was recognized as an Clinical Innovator of the Year from Digital Health Canada in 2024.  

Faddy Morgan
Chief Operating Officer, PharmaGuide  

Faddy Morgan is a PharmD and accomplished HealthTech entrepreneur specializing in regulatory compliance, audits, and inspections within the Ontario healthcare sector. Practicing as a pharmacist since 2011, Faddy has combined clinical expertise with advanced technology to develop impactful solutions that streamline pharmacy workflows, ensure regulatory compliance, and elevate patient care.

Certified in health law, privacy law, and professional regulation and discipline in the health care sector through Osgoode Hall Law School, Faddy brings extensive experience in risk mitigation and regulatory frameworks. This unique blend of pharmacy practice and legal expertise informs the development of AI-powered solutions that align with evolving healthcare standards.

As the co-founder of PharmaGuide, a HealthTech company focused on AI-driven tools for pharmacy operations, Faddy has led the development of platforms like PHOX and CPSgo – solutions designed to assist pharmacists with medication verification, documentation, and regulatory adherence, driving both operational efficiency and legal compliance.

Faddy’s work extends beyond pharmacy practice into AI model development, collaborating with the National Research Council of Canada (NRC), PharmaGuide has developed and advanced AI systems that optimize patient care, support medication access and supply chain management, and enhance regulatory compliance, positioning PharmaGuide as a leader in data-driven healthcare solutions.

Strategic partnerships with key stakeholders, including the Canadian Pharmacists Association (CPhA), global pharmaceutical manufacturers, government agencies, and healthcare institutions, underscore Faddy’s commitment to integrating advanced technology into healthcare operations.

Beyond work, Faddy is a passionate Toronto Maple Leafs fan and sports enthusiast, a huge movie buff, and a devoted cat owner

Modernizing Oversight: Regulatory Perspectives on Automation, AI, and Virtual Care

Geneviève Pelletier
Senior Director, Pharmaceutical Services & External Affairs, Association québécoise des pharmaciens propriétaires (AQPP)

A graduate in pharmacy from Laval University, Geneviève Pelletier began her career in community pharmacy. She then spent 16 years in the pharmaceutical industry, specializing in strategic project management and corporate representation with stakeholders. In 2020, she joined the AQPP and currently holds the position of Senior Director of External and Pharmaceutical Affairs. She is responsible for maintaining and developing relationships with various stakeholders surrounding community pharmacy and plays a key role in representing and advocating for the interests of pharmacist owners in Quebec.

Monty Stanowich
Policy Lead and Compliance Officer, Alberta College of Pharmacy  

Monty Stanowich is the Policy Lead and Compliance Officer at the Alberta College of Pharmacy (ACP), where he has served for over 14 years across roles in practice consultation, compliance, and policy development. In his current capacity, Monty leads the development and modernization of regulatory standards that shape the future of pharmacy practice in Alberta. He has played a central role in creating ACP’s new Standards of Practice for Virtual Care, as well as the comprehensive overhaul of both the Standards of Practice for Pharmacists and Pharmacy Technicians and the Standards for the Operation of Licensed Pharmacies. 

Monty’s work is grounded in a commitment to ensuring that standards are evidence-informed, person-centred, and responsive to technological advancement—including artificial intelligence, centralized automation, and new care delivery models. 

A licensed pharmacist, Monty holds a BSc in Pharmacy from the University of Alberta and earned his MBA in 2024. Prior to joining ACP, he spent 14 years in community practice as a pharmacy manager. His blend of frontline experience and regulatory expertise allows him to bridge the gap between innovation and oversight—supporting the responsible evolution of pharmacy practice while maintaining public trust and patient safety at the forefront. 

Susan James
Acting Registrar, Ontario College of Pharmacists  

With a career in professional regulation spanning over 25 years, Susan has been a pivotal force in the field, leveraging her prior background as a healthcare clinician, administrator, and lecturer. Since 2006, she has dedicated her expertise to the Ontario College of Pharmacists, the regulatory body for pharmacists, pharmacy technicians, and pharmacies.

Susan is currently serving as Acting Registrar, while also maintaining her role as the Director, Registration and Quality, where she oversees programs and teams responsible for the registration and quality assurance of registered pharmacy professionals, and the accreditation and operational standards of pharmacies across diverse practice environments.

Susan is not only a leader within her organization but also an influential figure on the global stage. Since 2012, she has been an engaged volunteer with the Federation of International Pharmacists (FIP). In recognition of her outstanding contributions to the development of the pharmaceutical workforce, Susan was honored with an FIP Fellowship in 2019. Susan's commitment to advancing pharmacy practice, her leadership within regulatory bodies, and her global influence make her a true trailblazer in the field.

Educationally, Susan holds a Master’s in Public Administration from Queens University and a Bachelor of Science in Occupational Therapy from Western University. Her academic foundation, combined with her wealth of practical experience, positions her as a dynamic and forward-thinking leader in the evolving landscape of professional regulation.

From Patients to Consumers: The Expectation Shift in Health Care

Eddie Sheppard
Vice President, Insights, Abacus Data

Eddie combines expertise in behavioral science and analytical precision to help clients uncover insights that go beyond the obvious. With a PhD in Social Psychology from the University of Calgary and over 15 years in Canadian market research across sectors like government, real estate, retail, and finance, he specializes in translating complex human behavior into actionable strategies. Eddie also served as an Adjunct Assistant Professor at Mount Allison University and the University of Calgary, teaching advanced analytics, research methods, consumer psychology, and interpersonal relations. His blend of academic rigor and practical experience enhances client decision-making.

The Evolving Patient: From Consumer Expectations to Click-and-Collect Care

Christy Cheung
RPh and Startup Advisor

Dr. Christy Cheung is a forward-thinking leader in driving digital innovation within the biopharmaceutical industry, most recently leading digital health at Sanofi. A pharmacist by background, she brings forth a thoughtful, patient-centric approach to her work, and has built a diverse career portfolio across Medical Affairs, Commercial, and Patient Experience, specifically in introducing and implementing novel digital solutions in these functional areas.?

Christy serves as an advisor to startups, Digital.Health and Skinopathy, where she currently leads business development, strategic alliances, and growth, while also providing Pharma and digital health insights to the boutique consultancy firm, ThinkrBelle. She co-founded the AI Collective, an educational resource for practicing clinicians and clinician students to learn about artificial intelligence in the context of healthcare. She has been invited to speak at conferences such as DHX Virtual, the American Society of Health Systems Pharmacists, and the Medical Affairs and Scientific Communications Forum (DIA MASC), as well as guest lecture on the topics of digital health and artificial intelligence across pharmacy schools globally.

James Lee
Director of Innovation Solutions, Jones Healthcare Group  

James Lee is Director of Innovation Solutions at Jones Healthcare Group, where he leads the development of next-generation medication adherence solutions across global markets. In this role, James drives the evolution of existing product portfolios while advancing new innovations that support better patient outcomes and pharmacy workflows.

With nearly 30 years of experience in prepress and print production, James has led projects for organizations such as TC and SGSCO across diverse global verticals. His deep expertise in packaging innovation, paired with insights from patient adherence research, positions him at the forefront of the evolving pharmacy landscape.

James also serves as a council member of IntelliPACK, a North American industry association accelerating the adoption of intelligent packaging. A frequent presenter on consumer trends in healthcare, James brings over a decade of experience analyzing how shifting patient expectations—from digital engagement to personalized care—are reshaping traditional pharmacy models.

Raj Gulia
Co-founder & CEO, PocketPills  

An innovative healthcare entrepreneur and registered pharmacist in British Columbia an Ontario, possessing over 20 years of experience managing multiple pharmacies. Co-founder of Canada's premier online pharmacy, specializing in the sorting and delivery of medications in convenient packaging. Demonstrates expertise in healthcare technology, business development, and pharmaceutical operations, showcasing a strong record of securing substantial investments and expanding operations on a national scale.

Uchenwa Genus
Vice President, Specialty Pharmacy, McKesson  

As Vice President, Specialty Pharmacy at McKesson Canada, Uchenwa Genus leads the specialty pharmacy portfolio managing a dynamic team of 300+ pharmacists and healthcare professionals to support specialized pharmacy needs of over 50,000 patients across the country.  Managing relationships with key partners and integration within  McKesson Canada Specialty Health, she supports seamless care across the McKesson Canada ecosystem. 

With bold investments in the future of specialty health including process, technology and data and analytics, Uchenwa is leading the Specialty Pharmacy team to evolve to meet future patient needs. Recently, she spearheaded a collaborative care model yielding an enhanced patient, partner and employee experience focused on accelerated access to therapies, prolonged adherence and better patient outcomes. 

With 25 years of extensive experience across Specialty, Hospital, Long-Term Care, and Retail Pharmacy, Uchenwa leverages her considerable experience across the specialty patient journey to drive new standards of excellence. 

Uchenwa Genus is a pharmacist and the recipient of McKesson Canada’s prestigious  
Leader of the Year Award, 2025. She actively supports Women Leaders in Pharma, the Black Pharmacy Professionals of Canada, and YWCA Toronto and volunteers her time to support the underprivileged, consistently giving back to the broader community. 

The PBM Wake-up Call: Avoiding the U.S. Pitfalls, Learning from Successes

Bruce Winston
Senior Director, Advocacy and Professional Affairs, Neighbourly Pharmacy & CPhA Board Member

Bruce Winston is an entrepreneur and pharmacist, having graduated from the University of Alberta. In 2004, he co-founded Apex Pharmacies, which he grew to 20 pharmacies in Alberta under the Sandstone Pharmacies brand. In late 2021, Bruce sold the group of pharmacies to Neighbourly Pharmacy and is now working with the team at Neighbourly, as Senior Director, Pharmacy Advocacy & Professional Affairs. While he no longer directly owns a pharmacy, Bruce retains a deep personal commitment to the practice of pharmacy. He is a board member of the Alberta Pharmacists’ Association (RxA) where he previously served as President of the organization. He is also RxA’s representative to the board of the Canadian Pharmacists Association (CPhA). 

Bruce is dedicated to working diligently to advocate for the profession and to ensure it remains financially sustainable for a new generation of pharmacists. He hopes that through his provincial and national advocacy efforts, and by working with pharmacy students at the University of Alberta, he will assist pharmacists in launching their careers and in feeling fulfilled in their professional practices.

Antonio Ciaccia
President, 3Axis Advisors  

Born and raised in the world of pharmacy, Antonio Ciaccia has been crawling around pharmacies his entire life.  After three years as a pharmacy technician and two years of pre-pharmacy curriculum, Antonio diverted course, graduating from The Ohio State University in 2007 with dual degrees in communications and political science before moving into the world of association management, eventually heading up government affairs for the Ohio Pharmacists Association, where his data analytics work helped lead state officials to audit and uncover $244 million in hidden prescription drug overcharges in the state Medicaid managed care program. 

After years of studying the pharmacy marketplace, Antonio became increasingly perplexed and concerned as he saw drug costs spiking while payouts to pharmacies were declining and more drugs were being excluded from plan coverage. Knowing something was being lost somewhere in the middle of an ever-growing transaction, Antonio has spent years working to crack the drug pricing code and unlock a great value proposition for public spending on medicines. 

Today, he serves as the President of 3 Axis Advisors, a consulting firm that works with fraud investigators, state attorneys general, provider groups, research firms, technology companies, law firms, investment analysts, employers, government agencies, benefit consultants, and health plans to diagnose and eliminate inefficiencies and inappropriate incentives in the prescription drug supply chain. He is also the CEO and co-founder of 46brooklyn Research, a nonprofit organization dedicated to improving the transparency and accessibility of drug pricing data for the American public. 

Joelle Walker
Vice President, Public and Professional Affairs, Canadian Pharmacists Association

Joelle Walker is the Vice President of Public and Professional Affairs for the Canadian Pharmacists Association. In this role, Joelle leads the association’s advocacy initiatives with key decision-makers and stakeholders, by increasing the profile and reputation of the profession and advancing specific public policy issues affecting the pharmacy sector. Joelle has over 15 years of advocacy experience in law, government relations and communications, previously working on the Canadian Cancer Society’s national advocacy agenda. Joelle holds a Bachelor of Political Science and an LLB from the University of Ottawa.