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Privacy Policy


This Privacy Policy is designed to tell you about the Canadian Pharmacists Association’s (“CPhA”) practices regarding collection, use, and disclosure of information that you may provide via this site. Please be sure to read this entire Privacy Policy before using or submitting information to this site. Your use of this Site means that you have reviewed the Service Agreement and this Privacy Policy and agree that we may collect, use and disclose your Personal Information in accordance with both documents.

What is Personal Information?

We consider "Personal Information" to mean any information, recorded in any form, about an identified individual or an individual whose identity may be inferred or determined from such information, other than business contact information (e.g., name, title, business address). This Policy does not cover aggregated data from which the identity of an individual cannot be determined. CPhA retains the right to use aggregated data in any way that it determines appropriate.

Why CPhA May Collect Personal Information

CPhA may use the Personal Information provided orally or in writing (including via electronic media) by subscribers and other users to:

  1. Communicate with and determine the needs of our users
  2. Manage access to our products
  3. Process payments for subscriptions
  4. Maintain user accounts
  5. Allow us to customize content for our users
  6. Meet legal and regulatory requirements and
  7. Such other purposes consistent with these purposes.

The personal information we ask for will depend upon which services you may obtain.

How CPhA Collects and Uses Personal Information

CPhA only collects, uses and discloses Personal Information for purposes that would be considered reasonable in the circumstances and only such information as is required for the purposes of providing services to users of our site. We use only fair and lawful methods to collect Personal Information.

Our use of Personal Information is limited to the purposes described in this Policy and CPhA does not otherwise sell, trade, barter, exchange or disclose for consideration any Personal Information it has obtained.

To purchase a subscription to this site, users may be required to provide valid credit card information. This information will only be used to process your subscription payment. To access and use the site, users are required to provide certain Personal Information, such as their first name, last name, email address, phone number, address (including city, province and country), industry and language preference. Each user is also assigned or required to create a User ID and Password which are used to log in to the site. Such Personal Information will only be used for authenticating access to and managing the site as well as improving the content.

In browsing the web, you will encounter a technology known as cookies. Cookies are files or pieces of information that may be stored in a computer’s hard drive when an individual visits a website, and allow a browser and server to successfully execute a multiple-page transaction. Most Internet browsers are initially set to accept cookies. You can set your browser to alert you when cookies are being sent. Session cookies are temporary bits of information that are erased once a visitor exits its web browser window or otherwise turns its computer off. Session cookies are used to improve navigation on websites and to collect aggregate statistical information. Our website uses session cookies as well as a few persistent cookies.

Our site may have links to other websites that are not under our control. These links are offered for information only. CPhA is not responsible for the contents of any linked website, or any links or updates contained in a linked website. We encourage you to read the privacy policy of every website you visit.

When CPhA May Disclose Your Personal Information

CPhA may disclose your Personal Information to individuals or organizations:

  1. Who are our advisers or service providers and
  2. Who are involved in:
    1. Maintaining, reviewing and developing our business systems, procedures and infrastructure including testing or upgrading our computer systems or
    2. A reorganization of CPhA.

In the event that sensitive Personal Information is provided to CPhA, we will not disclose such Personal Information unless it is required to provide our services.

Where CPhA discloses Personal Information to organizations that perform services on its behalf, we will require those service providers to use such information solely for the purposes of providing services to CPhA, its members or the person concerned and to have appropriate safeguards for the protection of that Personal Information.

Where Personal Information may be subject to transfer to another organization in contemplation of a merger or reorganization of all or part of CPhA, we will do this only if the parties have entered into an agreement under which the collection, use and disclosure of the information (including any Personal Information) is restricted to those purposes that relate to the transaction, including a determination of whether or not to proceed with the transaction, and is to be used by the parties to carry out and complete the transaction.

Please note that there are circumstances where the use and/or disclosure of Personal Information may be justified or permitted or where CPhA is obliged to disclose information without consent. Such circumstances may include:

  1. Where required by law or by order or requirement of a court, administrative agency or governmental tribunal
  2. Where CPhA believes, upon reasonable grounds, that it is necessary to protect the rights, privacy, safety or property of an identifiable person or group
  3. Where it is necessary to establish or collect monies owing to CPhA
  4. Where it is necessary to permit CPhA to pursue available remedies or limit any damages that we may sustain or
  5. Where the information is public.

Where obliged or permitted to disclose information without consent, CPhA will not disclose more information than is required.


Unless permitted by law, no Personal Information is collected, without first obtaining the consent of the individual concerned to the collection, use and dissemination of that information. However, we may seek consent to use and disclose Personal Information after it has been collected in those cases where CPhA wishes to use the information for a purpose not identified in this Policy or not previously identified or for which the individual concerned has not previously consented.

By providing Personal Information to CPhA you agree and consent that we may collect, use and disclose your Personal Information in accordance with this Policy. In addition, where appropriate, specific authorizations or consents may be obtained from time to time.

In most cases and subject to legal and contractual restrictions, you are free to refuse or withdraw your consent at any time upon reasonable, advance notice. It should be noted that in certain circumstances, services can only be offered if you provide Personal Information to CPhA. Consequently, if you choose to not provide us with any required Personal Information, we may not be able to offer you the services requested. We will inform you of the consequences of the withdrawal of consent.

The Accuracy and Retention of Personal Information

CPhA endeavours to ensure that any Personal Information provided and in its possession is as accurate, current and complete as necessary for the purposes for which we use that information. If we become aware that Personal Information is inaccurate, incomplete or out of date, CPhA will revise the Personal Information and, if necessary, use its best efforts to inform third parties which were provided with inaccurate information so that those third parties may also correct their records.

We keep your Personal Information only as long as it is required for the reasons it was collected. The length of time we retain information varies, depending on the service and the nature of the information. This period may extend beyond the end of a person’s relationship with us but it will be only for so long as it is necessary for us to have sufficient information to respond to any issues that may arise at a later date.

When your Personal Information is no longer required for our purposes, we have procedures to destroy, delete, erase or convert it into an anonymous form.

At present, the principal place in which CPhA holds Personal Information is in the city of Ottawa and nearby municipalities where off-site storage facilities may be located.

Protection of Personal Information

CPhA endeavours to maintain appropriate physical, procedural and technical security with respect to its offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of Personal Information. This also applies to our disposal or destruction of Personal Information.

CPhA further protects Personal Information by restricting access to it to those employees that the management of CPhA has determined need to know that information in order that we may provide our services.

If any employee of CPhA misuses Personal Information, this will be considered as a serious offence for which disciplinary action may be taken, up to and including termination of employment. If any individual or organization misuses Personal Information - provided for the purpose of providing services to or for CPhA - this will be considered a serious issue for which action may be taken, up to and including termination of any agreement between CPhA and that individual or organization.

Access to Your Personal Information

CPhA permits the reasonable right of access and review of Personal Information held by us about an individual and will endeavour to provide the information in question within a reasonable time, generally no later than thirty (30) days following the request. To guard against fraudulent requests for access, we may require sufficient information to allow us to confirm that the person making the request is authorized to do so before granting access or making corrections.

We will provide information from our records in a form that is easy to understand. CPhA reserves the right not to change any Personal Information but will append any alternative text the individual concerned believes to be appropriate.

CPhA reserves the right to decline to provide access to Personal Information where the information requested:

  1. Would disclose:
    1. Personal Information, including opinions, about another individual or about a deceased individual; or
    2. trade secrets or other business confidential information that may harm CPhA or the competitive position of a third party
  2. Would interfere with contractual or other negotiations of CPhA or a third party
  3. Is subject to solicitor-client, litigation or other legal privilege
  4. Is not readily retrievable and the burden or cost of providing would be disproportionate to the nature or value of the information
  5. Does not exist, is not held, or cannot be found by CPhA
  6. Could reasonably result in:
    1. serious harm to the treatment or recovery of the individual concerned
    2. serious emotional harm to the individual concerned or another individual or
    3. serious bodily harm to another individual
  7. May harm or interfere with law enforcement activities and other investigative or regulatory functions of a body authorized by law to perform such functions or
  8. May be withheld or is requested to be withheld under applicable legislation.

Where information will not or cannot be disclosed, the individual making the request will be provided with the reasons for nondisclosure.

CPhA will not charge you for verifying or correcting your information; however, to the extent permitted by applicable law, there may be a minimal charge imposed if you need a copy of records.

Resolving Your Privacy Concerns

In the event of questions about:

  1. access to your Personal Information
  2. our collection, use, management or disclosure of Personal Information or
  3. this Policy

Contact us by using the Feedback Form, email or call toll free 1-800-917-9489. Outside of Canada call (613) 523-7877.

CPhA will investigate all complaints and if a complaint is justified, we will take all reasonable steps to resolve the issue.

Changes to this Privacy Policy

CPhA will update this policy from time to time if our practices change or if the law requires changes to it. You should review this policy regulary for changes, and can easily see if changes have been made by checking the Effictive Date below. If you do not agree to the terms of this Privacy Policy or any other CPhA policy, agreement, or disclaimer, you should exit the site and cease use of all CPhA services immediately. Your continued use following the posting of any changes to this Policy means you agree to be bound by ther terms of this Privacy Policy.