Canadian Pharmacists Association
Canadian Pharmacists Association

Managing Your Pharmacy: The Business Essentials

Managing Your Pharmacy- Website Banner

This online, self-directed continuing education program focuses on how to apply business and management theory to day-to-day pharmacy operations, using cases and lessons learned from leaders in the pharmacy industry. Based on the comprehensive Pharmacy Management in Canada textbook, this program drills down to the key skills and knowledge that are critical to effectively managing your pharmacy as a business.

The program includes seven modules, each with its own learning objectives. Each module includes narrated presentation content, interactive activities and a multiple choice -post-test or assignment to assess what you’ve learned.

The entire program (approximately 27 hours of content) can be purchased as a complete whole for $595 for pharmacy association members ($1,000 for non-members). Learners will be provided with a free copy of the Pharmacy Management in Canada textbook (valued at over $200). Learners may also choose to purchase any number of modules individually. No textbook is provided for individual module purchases; however we strongly recommend you purchase a textbook separately as most modules include recommended readings straight from the original text. Textbooks can be purchased from the CPhA directly for $152.

Continuing Education courses are non refundable

Full Program


Choose To Purchase Modules Individually

So You Want to Own or Manage a Pharmacy: Where to Start?

Running a Tight Ship: Pharmacy Operations

The Bottom Line: Financial Management (3.0 CEUs)

Your Pharmacy Team: Human Resources Management

Using Marketing and Communications to Optimize Your Practice

Delivering Patient-Focused Services: Meeting the Needs of Your Patients

Strategic Game Plan to Your Formal Business Plan

Strategic Game Plan to Your Formal Business Plan (2.0 CEUs)


Full Program 

$595 Pharmacy Association Member | $1,000 Regular Fee (approx. 27 hrs)


So You Want to Own or Manage a Pharmacy: Where to Start?

This 2-part module will introduce you to the pharmacy business environment and the basics of analysis and planning.

Author: Gerry Spitzer, Founder and Principal Consultant, pharmacySOS.ca

$65 Pharmacy Association Member | $120 Regular Fee (approx. 3 hrs)


Running a Tight Ship: Pharmacy Operations

This 3-part module covers all aspects of running a pharmacy, from physical design, to protection from risk and loss, to continuous quality improvement.

Author: Jody Shkrobot, BSc. Pharm., RPh, University of Alberta

$135 Pharmacy Association Member | $240 Regular Fee (approx. 6 hrs)


The Bottom Line: Financial Management

This 3-part module will introduce you to financial statements, analysis and third-party markets.

Author: David Cunningham, CPA, CA, CMA, LPA, BMath (Hons.), Partner through a corporation, BDO Canada LLP

$65 Pharmacy Association Member | $120 Regular Fee (approx. 3 hrs)


Your Pharmacy Team: Human Resources Management

This 6-part module covers all aspects of your most important resource: your pharmacy team! Learn about HR in general, how to create a desirable workplace, and all aspects of staffing from developing job descriptions to recruiting to conflict resolution.

Author: David Town, CHRL, President, Your Leadership Matters Inc.

$115 Pharmacy Association Member | $200 Regular Fee (approx. 5 hrs)


Using Marketing and Communications to Optimize Your Practice

This 3-part module includes a primer on marketing and communication as applied to a pharmacy business as well as how to market your pharmacy services.

Author: Jason Perepelkin, BA, BComm, MSc, PhD, University of Saskatchewan

$65 Pharmacy Association Member | $120 Regular Fee (approx. 3 hrs)


Delivering Patient-Focused Services: Meeting the Needs of Your Patients

This 3-part module builds on information covered in other modules and covers how to develop, plan and delivery patient care services in your pharmacy.

Author: Alan Low, BSc.(Pharm.), Pharm. D., RPh, ACPR, FCSHP, CCD, University of BC

$115 Pharmacy Association Member | $200 Regular Fee (approx. 5 hrs)


Strategic Game Plan to Your Formal Business Plan

This final summative module draws on key learnings from prior modules to prepare you to develop the business plan for your pharmacy business.

Author: Gerry Spitzer, Founder and Principal Consultant, pharmacySOS.ca

$45 Pharmacy Association Member | $80 Regular Fee (approx. 2 hrs)


Availability

Beginning March 1, 2021, this course content is available from both CPhA and OPA as unaccredited learning. Ontario residents are encouraged to purchase courses through the Ontario Pharmacists Association (OPA) website.
All content was previously accredited under CCCEP #: 8002-2017-2253-I-P until February 28, 2021. Modules completed before the expiry date are eligible for CEUs.

Authors and Acknowledgements

This learning content of this program was developed jointly by the Canadian Pharmacists Association of Canada (CPhA) and the Ontario Pharmacists Association (OPA). Learning content authors are:

  • Gerry Spitzer, Founder and Principal Consultant, pharmacySOS.ca
  • Jody Shkrobot, BSc. Pharm., RPh, University of Alberta
  • David Cunningham, CPA, CA, CMA, LPA, BMath (Hons.), Partner through a corporation, BDO Canada LLP
  • David Town, CHRL, President, Your Leadership Matters Inc.
  • Jason Perepelkin, BA, BComm, MSc, PhD, University of Saskatchewan
  • Alan Low, BSc.(Pharm.), Pharm. D., RPh, ACPR, FCSHP, CCD, University of BC

Learning content is based on the Pharmacy Management in Canada textbook published by the Canadian Foundation for Pharmacy (CFP). The CPhA, OPA and CFP wish to extend their thanks to the numerous industry leaders and experts who contributed to the textbook’s original content and whose work has been adapted, with permission, for the purposes of this online education program.

Developed in partnership with CFP, CPhA, OPA